Refund and Return Policy
At D’Hunch Cologne Enterprise, customer satisfaction is important to us.
We strive to ensure that every customer receives the correct fragrance products in good condition.
This policy explains our return, exchange, and refund procedures.
1. Eligibility for Returns
Customers may request a return or refund under the following circumstances:
- The wrong product was delivered.
- The product arrived damaged.
- The product is defective.
- The product received differs materially from its description.
- An item is missing from the order.
- The order was not delivered.
We encourage customers to report damaged, incorrect, or defective products within 48 hours of delivery to help us investigate promptly.
This reporting period does not remove any rights customers have under applicable consumer protection laws.
2. Conditions for Returns
For change-of-mind returns, products must:
- Be unused and unopened.
- Remain in their original packaging.
- Have their original labels and seals intact.
- Include proof of purchase.
For hygiene and product integrity reasons, we generally do not accept change-of-mind returns for perfumes that have been opened, sprayed, or used.
However, defective, damaged, incorrectly supplied, or misrepresented products may still qualify for remedies under applicable consumer protection laws.
3. Non-Returnable Items
The following products are generally not eligible for change-of-mind returns:
- Opened or used perfumes.
- Products damaged through customer misuse.
- Products without proof of purchase where the transaction cannot otherwise be verified.
- Products returned outside an agreed return arrangement.
These restrictions do not override customers’ statutory rights concerning defective, damaged, or incorrectly supplied goods.
4. Refund Process
To request a refund:
- Contact our customer support team.
- Provide your order number and purchase details.
- Explain the reason for the request.
- Include photographs or videos where relevant.
- Await instructions regarding inspection or return arrangements.
After reviewing your request, we will communicate the appropriate resolution.
Depending on the circumstances, customers may receive:
- A replacement product.
- An exchange.
- A full or partial refund, where appropriate.
5. Refund Timeline
Approved refunds will generally be initiated within 5–10 business days after confirmation.
The time required for the refunded amount to appear in the customer’s account may depend on the bank or payment provider.
Where applicable law requires a different timeline, we will comply with that requirement.
6. Order Cancellation
Customers may request cancellation before their order has been dispatched.
Where cancellation is approved, the amount paid will be refunded.
Orders already dispatched may require a return process, depending on the circumstances.
7. Return Shipping Costs
Where a return results from our error, including incorrect or defective products, D’Hunch Cologne Enterprise will arrange or cover reasonable return shipping costs.
For approved change-of-mind returns, customers may be responsible for return delivery charges.
8. Wholesale Orders
Wholesale return requests are reviewed based on the nature of the order, product condition, and agreed purchase terms.
Wholesale customers should inspect their deliveries promptly and report discrepancies.
Applicable statutory rights remain protected.
9. Contact Us
For refund requests, returns, or order complaints, contact:
D’Hunch Cologne Enterprise
Email: hunchcologne@gmail.com
Website: hunchocologne.com
Last Updated: October 13, 2026